What is a “ghost patient”?
A “ghost patient” is someone who remains on the practice list despite having moved away or otherwise no longer being an active patient.
What you need to know – NHS list validation
You may receive a letter from NHS England or Primary Care Support England (PCSE). This is part of a routine process called list validation (or list cleansing). It helps ensure GP records are accurate across England.
Why this matters to you
Keeping a patient list correct helps GPs to ensure:
- You stay registered and can see your GP when you need to.
- You get important letters, including for screening, vaccinations etc.
- The practice gets the right funding to care for their patients.
What you need to do
If you or someone you care for gets a letter from NHS/PCSE asking you to confirm your/their details, please respond.
Do NOT ignore it.
- Follow the instructions in the letter.
- Confirm your details are correct.
- Let us know as soon as possible if you have moved.
What happens if you do not respond
If you do not respond and PCSE cannot confirm your details:
- They may remove you from the practice without you even knowing it.
- If you get removed, you will not be able to get an appointment with a GP until you re-register.
Need help
- Contact your practice via your usual preferred means.
- If you have friends or relatives who are patients, but have not contacted their practice in the last three years please encourage them to get in touch to update or confirm their details.